Privacy Policy

At La Vanille Nature Park, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how your information is collected, used, and protected when you visit our website, make a booking, or interact with our services.

1. Informations We Collect

When you interact with our website, we may collect limited information including:

1.1 Contact Information

This may include:

• Name
• Email address
• Phone number

This information is typically collected when you:

• Submit an enquiry
• Contact us directly
• Subscribe to communications

1.2 Booking & Transaction Data

When you purchase tickets or use our booking system, we may collect:

• Visitor name(s)
• Contact details
• Booking date and selected products
• Ticket information
• QR code data used for check-in

1.3 Payment Information

Payments are processed securely through third-party providers (Peach Payments).

La Vanille Nature Park does not store or have access to your full payment details

1.4 Technical & Usage Data

Like most websites, we automatically collect certain technical data, such as:

• Browser type
• Device type
• Pages visited
• Approximate location
• Time spent on pages

This information is collected anonymously and helps improve the website experience.

2. Legal Basis for Processing

We process personal data based on the following legal grounds:

• Consent: when you voluntarily provide information (e.g., contact forms)
• Contract: when processing is necessary for bookings and services
• Legitimate Interest: to improve our website and user experience

3. How We Use Your Informations

Your data is used solely for purposes related to our services and their proper functioning.

We may use your data to:

• Respond to enquiries
• Process and manage bookings
• Provide customer support
• Improve website performance and usability
• Ensure smooth check-in and ticket validation (QR system)

We do not sell, rent, or trade personal information to third parties.

4. Cookies & Analytics

Our website uses cookies and analytics tools to improve user experience.

Cookies are small files stored on your device and may be used to:

• Ensure proper website functionality (essential cookies)
• Analyze traffic and usage patterns (analytics cookies)
• Remember user preferences

We use tools such as:

• Google Analytics (or equivalent)

Cookie Consent

You are given the option to accept or manage cookies via the cookie consent banner when visiting the website.

You may also disable cookies at any time through your browser settings.

5. Data Retention

We retain personal data only for as long as necessary for operational, legal, or security purposes.

• Operational obligations
• Legal obligations
• Security purposes

We retain personal data only for as long as necessary for operational, legal, or security purposes.

• Booking data may be retained for administrative and compliance reasons
• Contact enquiries are retained for a limited period unless further interaction is required

Once data is no longer required, it is securely deleted or anonymized.

6. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)

To exercise your rights, you may contact us at: info@lavanillenaturepark.com

We will respond within a reasonable timeframe.

7. Third-Party Services

We rely on trusted third-party providers to operate our services. These may include:

• Payment providers (e.g., Peach Payments)
• Website hosting providers
• Analytics tools (e.g., Google Analytics)

These providers may process limited data strictly necessary for their function and are required to handle data securely.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure (HTTPS) connections
• Restricted access to systems
• Secure hosting environments

However, please note that no system can be guaranteed 100% secure.

9. External Links

Our website may contain links to third-party websites. La Vanille Nature Park is not responsible for the privacy practices of these external sites.

We recommend reviewing their policies separately.

10. Updates to This Policy

This Privacy Policy may be updated periodically to reflect:

• Legal requirements
• Website changes
• Operational updates

The latest version will always be available on this page.